The Netherlands’ Authority for Consumers and Markets (ACM) has issued a warning to Apparel and Beauty Products’ Seller – femmeboutique.nl and its online store for engaging in practice of “Dropshipping.” According to ACM, it has received several complaints from disgruntled customers about Femmeboutique’s inactive customer care service and late or, at times, ineffective delivery. ACM suspects that the store is engaged in “dropshipping” practices, wherein the company sells products they don’t have in stock; manufactured by a company (often) situated abroad and shipped directly to the consumers. Thus, resulting in longer delivery period and higher costs for consumers, if the product(s) were to be returned. Although, ACM allows Dropshipping; however, the company needs to be transparent about its practices to consumers.
