The Supreme Court (SC), in an appeal filed by the Indian Railways against the order of National Consumer forum which had directed the Railways to pay Rs.1 Lakh as compensation on account of theft of money happened during victim’s train journey, noted that theft during a train journey cannot be termed as ‘deficiency in service’ as per the Consumer Protection Act, 1986. The SC further stated that “we fail to understand as to how the theft could be said to be deficiency of service by the Railways when the passenger was not able to safe keep his belongings.”
