The Supreme Court (SC), while dealing with the issue of whether Airline can be held liable for failing to fulfil the delivery date as promised by its courier agents, has held that “once the agent has issued a time schedule for delivery of consignment, it cannot be said that there is no material indicating that there was no agreement for delivery of the consignment in time.” The SC, while granting relief to the consumer, noted in the absence of any evidence supporting that the courier agent had no authority to give schedule of delivery of consignment the onus has not been discharged by the Airlines.
