AGCM Ends Probe into Otis after €1.45 Million Customer Refund Commitment

Italy’s competition authority, the Autorità Garante della Concorrenza e del Mercato (‘AGCM’), concluded its investigation into Otis, as company agreed to reimburse Italian customers approximately €1.45 Million to 7,700 customers. The probe was triggered by allegations of unapproved charges and service delays made by Otis. After this agreement Otis will stop installing paid accessories without customer consent and improve its customer service.